Maternal Response
Ltd
1. TERMS AND CONDITIONS
1.1
General Terms
These terms
and conditions shall represent a legally binding contract
between Maternal Response Ltd (us) and the Client
or Employer (you). The following definitions will
apply:
“the Client”
Client or Employer
“the Agency”
Maternal Response Ltd
“the Candidate”
Person introduced by the Agency
These terms
and conditions are non negotiable and a verbal or
written instruction by the Client to the Agency to
submit suitable Candidates for an interview or contract
shall constitute acceptance by the Client.
Immediately
after the client has interviewed or discussed their
needs and agreed a start date with the Candidate,
the Client agrees to pay the Agency a minimum deposit
to confirm the booking. It is the responsibility of
the Client to notify the Agency if a Candidate has
been offered employment. Payments should be made by
cheque or online by credit or debit card. All bookings
are deemed as unconfirmed until the deposit has been
paid in full. Agency fees are due in respect of each
Candidate and all fees quoted are per day / week or
part thereof as shown in the attached schedule of
fees.
The Client
agrees to pay the Candidate from the commencement
of the booking, as confirmed with the Candidate or
Agency. It is the Client’s responsibility to advise
the Candidate of any specific logistical details and
if applicable accommodation available.
Separate terms
and conditions apply to enquiries by Clients for any
other Agency service.
1.2
Expenses
The Client
is required to reimburse travel expenses incurred
by the Candidate when attending interviews and travel
expenses incurred at the commencement and completion
of a booking. The current rate for claiming mileage
is £0.40p per mile. The Client should request receipts
in advance if applicable.
1.3
Confidentiality
All communication
whether written or oral shall be confidential between
all parties. Should the Client pass on any information
or details of Candidates, or recommend a Candidate
to a third party resulting in a booking, the Client
will be liable for the Agency fee under these terms
and conditions as if the booking had been made by
the Client itself.
1.4
Third Parties / Referrals
It is the
obligation of the Client to immediately inform the
Agency when a Candidate is introduced by the Agency
who has already been introduced by a third party or
other agency. If the Client does not so inform the
Agency then it will be presumed that the introduction
has been effected by the Agency and the relevant fee
will become payable.
1.5
Liability
While the
Agency endeavours to verify the background of the
Candidate introduced before employment commences,
the Agency cannot guarantee that all the information
regarding the Candidate is accurate. The Agency does
not accept any liability whatsoever for misrepresentation,
loss, damage, injury, delay, claims or expense of
any description arising out of an introduction made
by the Agency.
Whilst the
Agency tries to ensure that the Candidate is interviewed
personally and full reference checks are carried out
it is ultimately the sole responsibility of the Client
to make their own enquiries and checks to satisfy
themselves as to the suitability of the Candidate.
The Agency gives no guarantee regarding the capability,
character, medical condition, age or suitability of
the Candidate. The final responsibility for accepting
and employing the Candidate lies with the Client.
2. ADDITIONAL TERMS, CONDITIONS AND FEES –
MATERNITY NURSES
2.1
Immediately
after the client has interviewed or discussed their
needs and agreed a start date with the Candidate,
the Client agrees to pay the Agency a minimum deposit
of £100 to confirm the booking.
2.2
For each Candidate
booked for a Maternity Position the Agency will charge
the Client £95 per week or part thereof subject to
a minimum charge of 1 week. Requests for 4 weeks and
under will be payable in advance.
2.3
Fees, at the
current rate of the Agency’s charges are payable within
14 days from the date of the invoice submitted by
the Agency. The Agency reserves the right to charge
the Client a 25% surcharge on all accounts not settled
within this period.
2.4
The Client
must use the Maternal Response Ltd letter of contract
to confirm dates that the Candidate is booked and
is liable to pay the Candidate from the date she commences
the booking. If the Client has to delay commencement
of the Candidate’s booking (for example, due to late
arrival of the baby), the Client will pay the Candidate
50% of the agreed weekly salary until the Candidate
starts the booking. No refund will be given on Agency
fees already paid.
2.5
The Client
should inform the Agency immediately if the booking
is to be extended. The Agency will charge the Client
at the rate shown in section 2.2. Failure to inform
the Agency will be chargeable at the length of the
booking plus 25% surcharge.
2.6
Fees are due
in respect of each Candidate taking up a position
with the Client. If a Candidate returns to a Client
at a future date then the appropriate additional fee
will be payable. If the Client offers permanent employment
to the Candidate, a permanent fee will be charged
in accordance with Agency rates at the time.
Cancellations and Refunds
2.7
Unless stated
otherwise under these terms and conditions, Agency
fees are non-refundable. If a refund is agreed, the
Agency reserves the right to retain the deposit on
cancelled bookings (whether confirmed verbally or
in writing) and will charge the client as follows:
Cancellation
Period |
Cancellation
Fee |
| Within 28 days of start
date |
the deposit paid |
| Within 21 days of the
start date |
the deposit paid plus
30% of the agreed fee |
| Within 14 days of start
date |
the deposit paid plus
50% of the agreed fee |
| Within 7 days of start
date |
the deposit paid plus
75% of the agreed fee |
2.8
2.9
If a Client’s
baby arrives prematurely and the Candidate is not
available, the Agency will be allowed a reasonable
time to find a suitable replacement. If a deposit
has been paid to a Candidate by a Client (by prior
arrangement between the Candidate and the Client),
that deposit is non-refundable. If no deposit has
been paid, the Client is asked to pay the Candidate
one week of the agreed salary. The Agency reserves
the right to retain their deposit plus 25% of the
agreed fee if no replacement can be found.
2.10
If, after
the Candidate has started the booking, the Client
wishes to terminate or reduce the length of the booking,
the Client is asked to pay the Candidate 50% of the
remainder of the Candidates’ salary as compensation
for loss of earnings. No refund will be due on Agency
Fees.
2.11
If during
the booking, the Candidate leaves due to poor or unreasonable
working conditions or a change in the job description,
or due to illness, the Agency will be given a reasonable
time to find a suitable replacement. If no replacement
can be found, no refund is due by the Agency to the
Client.
3. ADDITIONAL TERMS, CONDITIONS AND FEES –
SLEEP CONSULTANTS / ADVISORS
3.1 Home visit Consultation
(providing the distance is viable from the Consultants
address but cover much of the UK) Agency fee for arranging
a consultant visit £15. Consultant charges £50 - £75.00
per consultation visit to your home.
3.2 Sleep
Consultants
Immediately
after the client has interviewed or discussed their
needs and agreed a start date with the Candidate,
the Client agrees to pay the Agency a minimum deposit
of £30 to confirm the booking. For each Candidate
booked the Agency will charge the Client £60 per booking
(min 5 hours) or 2 night plan. The Client agrees to
pay the Sleep Consultant at the following rates:
3.4 E-mail
Support
E-mail support
is available to the Client for specific questions
on baby sleep or feeding issues. E-mails are answered
personally and professionally by one of our sleep
and feeding Consultants. Emails are responded to within
24 hours (Excludes out of office hours, weekends &
days when the Consultant is on a home visit, normally
Wednesday PM to Friday PM). The Agency will charge
the Client £6 for each e-mail answered.
3.5
Fees, at the
current rate of the Agency’s charges are payable within
14 days from the date of the invoice submitted by
the Agency. The Agency reserves the right to charge
the Client a 25% surcharge on all accounts not settled
within this period.
Cancellations
and Refunds
3.6
If the Client
cancels the booking prior to commencement the Agency
will charge the Client as follows:
Cancellation
Period |
Cancellation
Fee |
| Within 28 days of start
date |
the deposit paid |
| Within 21 days of the
start date |
the deposit paid plus
30% of the agreed fee |
| Within 14 days of start
date |
the deposit paid plus
50% of the agreed fee |
| Within 7 days of start
date |
the deposit paid plus
75% of the agreed fee |
The Client is
asked to pay the Candidate 50% of their agreed fee
to compensate for loss of earnings.
3.7
If the Client
cancels during the course of the booking no refund
will be made by the Agency to the Client. The Client
will be required to pay the Candidate all monies owed
for the days of worked or part thereof plus 50% of
the outstanding days booked.
3.8
If the child
has been unwell within 48 hours of the arrival of
the Candidate the Client must advise the Agency immediately
and reschedule the booking (at no extra cost). If
the Candidate arrives to an unwell child without prior
notification, the Candidate will terminate the booking.
The client will be required to pay the agreed Agency
fee, agreed Candidate fee and the deposit will be
forfeit.
TABLE
OF FEES
Type
of Service Fee Payable |
Agency
Fee Payable |
Candidate |
| Maternity Nanny |
£100 deposit, £95 per
week or part thereof |
To be agreed with the
Candidate |
| Night Nurse |
£85 per week or part thereof |
£10.00 - £14.00 per hour dependant on experience
and number of babies |
| Sleep Consultant (live
out) |
£30 deposit, £60 per booking
(minimum 5 hours) |
£40 per hour (minimum
5 hours) Live in |
| Sleep Consultant (live
in) |
£30 deposit, £60 per 2-night
plan |
£395 per 2 night plan |
| Telephone Consultation
(1x45 mins) |
£45 |
N/A |
| Telephone Consultation
(2 x 30 mins) |
£59 |
N/A |
| Telephone Consultation
(4 x 30 mins) |
£100 |
N/A |
| E-mail Support (per e-mail
answered) |
£6 |
N/A |
SUMMARY
OF CANCELLATION POLICY – MATERNITY NURSES
Cancellation
Fee Payable |
Agency
Fee Payable |
Candidate |
| Client cancels prior to
commencement of booking |
As per sliding scale in
2.7 of the Terms and Conditions |
One week’s salary for
bookings of 4 weeks or less, Two week’s salary
for bookings of 5 weeks or more |
| Client’s baby arrives
prematurely |
Deposit plus 25% of agreed
fee |
Agreed deposit already
paid or one weeks salary |
| After booking has commenced
Client terminates or reduces length |
Full agency fee |
Monies
owed for days worked plus 50% of the remainder
of the candidates’ salary
|
SUMMARY
OF CANCELLATION POLICY – SLEEP CONSULTANTS / ADVISORS
Cancellation
Fee Payable |
Agency
Fee Payable |
Candidate |
| Client cancels prior to
commencement of booking |
As per sliding scale in
3.5 of the Terms and Conditions |
50% of agreed salary |
| Client cancels during
course of booking |
Full agency fee |
Monies owed for days
worked plus 50% of the remainder of the candidates’
salary |
| Child unwell within 48
hours of commencement of booking |
None and booking is re-scheduled
(subject to Client cancelling the booking) |
None and
booking is re-scheduled (subject to client cancelling
the booking)
|
Email:
info@maternalresponse.co.uk